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I am writing regarding a charge made to my account this month despite having cancelled my auto-renewal one month ago, prior to the renewal date. I have verified that my subscription was cancelled, however I was still billed for the current cycle. This charge was unexpected and unauthorized, as I no longer intended to continue the subscription. I kindly request a refund of the recent charge, and written confirmation that my subscription is fully cancelled and that no further charges will occur. Attached is the cancellationconfirmation I received on my email.
Regards,
Regina
