Web App stuck at the loading screen.

N X 19 April

Hello,

I'm experiencing an issue with the Web App. While clicking on "Start Designing" or choosing an older project to edit, the app won't load and remains stuck on the loading screen. I'm using the newest version of Chrome, I tried clearing caches, disabling extensions, etc. but the problem persists. Did anyone else encounter this and managed to resolve it somehow?

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Comments(3)

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N X 25 April
Neither solution worked for me. I ended up switching to Firefox - some functionalities seem to be pretty limited here but at least the app opens now.@ Homestyler support
Hello, if the problem persists, it may be helpful to try using the app in an incognito window as this can sometimes bypass certain issues. Also, you may try to open your projects through this link: https://3d.homestyler.com/?preciseFP=true〈=en_US
Helpful Reply
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Grace Simmons 20 April
And if that doesn't work???????@ Homestyler support
Hello, if the problem persists, it may be helpful to try using the app in an incognito window as this can sometimes bypass certain issues. Also, you may try to open your projects through this link: https://3d.homestyler.com/?preciseFP=true〈=en_US
Helpful Reply
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Homestyler membership
Homestyler support 19 April
Hello, if the problem persists, it may be helpful to try using the app in an incognito window as this can sometimes bypass certain issues. Also, you may try to open your projects through this link: https://3d.homestyler.com/?preciseFP=true〈=en_US
Helpful Reply