Favorites and finishes not working - no tutorial or explanation.?

I have saved (or attempted to save) countless finishes for cabinets, yet when I appemt to change finishes on cabinets, no finishes are saved to my favoites. Moreover, many finishes are unavailable to select since the palatte only displays a limited (random) set of finishes for any type; for example wood grain. There are over 400 wood grian types, but only a limited ~30 are available at any time with no way to select more. Additionally, some wood grains that I have explicitly saves are also not available, nor are they accessible in My Favorites. Strangely, when I do encounter a wood grain that I have previously selected, it *IS* highlighted with the star, indicating it has remembered it as a favorit, but there is NO WAY to access favorites, or history for that matter. YES, there is a link to favorites, but the folders are empty. I am not using any cookie blockers or tools that would be interefering.