Video renders disappeared-Questions&Answers-Homestyler Forum

Homestyler support 28 April

Hello, could you please send us your project link to our email box < homestyler-support@service.alibaba.com >? We can have a check on it.

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Homestyler support 28 April

Ok, sorry for the error, could you tell us how much coins you've paid? We can return them to your account. And our techncial is checking this issue for you:) @ Lorraine Kelly

I have only one account I use and the videos were rendering and the page automatically saved and then the videos just disappeared. It happened once before aswell but i didn't use as many credits as i did yesterday

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Lorraine Kelly 27 April

I have only one account I use and the videos were rendering and the page automatically saved and then the videos just disappeared. It happened once before aswell but i didn't use as many credits as i did yesterday @ Homestyler support

Hello, please check if you rendered the video on another account? And you can find the rendered video in this section:

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Homestyler support 27 April

Hello, please check if you rendered the video on another account? And you can find the rendered video in this section:

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Video renders disappeared

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