Contact Homestyler

For questions about individual account, tutorials and bugs of the design tool, subscription issues, you can click the "Contact Us" button on the bottom right corner of Homestyler website. You can also send email to (homestyler-support@service.alibaba.com). For B2B enquiries, feel free to send email to (homestyler.business@service.alibaba.com).

To help us resolve your issue faster, please include the email address linked to your Homestyler account, a detailed description of the issue, any relevant order or subscription information, screenshots or screen recordings if available, and the device, browser, or app version you are using if the issue is technical.

Homestyler is committed to protecting user data and maintaining secure infrastructure and processes. Homestyler has achieved ISO/IEC 27001:2022 certification, which reflects our commitment to information security management. Our platform is hosted on Alibaba Cloud, whose data centers hold multiple recognized security and compliance certifications, including ISO 27001, PCI DSS, and SOC 2. You can learn more about Alibaba Cloud’s security and compliance standards at the Alibaba Cloud Trust Center: https://www.alibabacloud.com/en/trust-center?_p_lc=1#J_8763586420.

Yes. Homestyler is designed to be accessible for fast project creation while still offering the flexibility that professional interior designers need. Its all-in-one workflow, built-in templates, and ready-to-use presets make it easy to create layouts, renders, and presentations efficiently. For more advanced work, Homestyler also supports custom materials, custom 3D model uploads, in-platform modeling, and detailed control over lighting and rendering effects. In addition, Homestyler’s AI tools can help designers speed up ideation, visualization, and content creation, making it easier to produce polished design presentations and engaging marketing materials.